General Questions
How do I establish an account?
New customers may establish an account by either clicking Create an Account or contact a Sterling Representative to set up an account. We will work with you to make sure that everything is in order. Toll free 800-631-5580 Hours of Operation: 8 AM to 5 PM EST.
How do I place an order?
You may Create an Account online now, and place your orders directly through sterlingseal.com, or place your order by email, fax, or phone through your Sterling Seal & Supply Representative.
Do you provide emergency services?
Yes. Please contact your Sterling Seal & Supply Representative for availability, restrictions and fees associated with overnight or rush services.
What are Sterling Seal & Supplies general terms and conditions?
Click here to view all terms and conditions.
Do you manufacture any products?
Yes. Sterling Seal & Supply does manufacture our own products. We also supply high quality industrial and commercial products from over 50 brand name manufacturers - including Lamons, Vulcan, Purolator, Blue Angel, Teadit, 3S Gasket, and O.G. Supply
Do you have product sourcing services?
Yes. We have access to more than 3,000,000 items from more than 500 suppliers through the Sterling Seal & Supply sourcing department. Contact your dedicated Sterling Seal Representative, to get a quote. eCommerce Sales Department: 609-444-6291 Hours of Operation: 8 AM to 5 PM EST.
How do I request an inquiry or quote?
Contact your Sterling Seal & Supply Representative or you also can obtain product pricing online 24 hours a day, 7 days a week. eCommerce Sales Department: 609-444-6291 Hours of Operation: 8 AM to 5 PM EST.
How quickly can you send me a quote or Proforma?
Most requests for quotations are processed within 24 hours (one business day). Large quotations or quotations for items not found in our catalog are usually processed within 48 hours (two business days). We will notify you of any quotations that require more processing time.
How long does it take to ship product?
We can usually fulfill your order within a business day for products in stock. For products not in stock, we will send your order when the goods are received from the manufacturer. Shipping and delivery time depends on the method selected and the import customs processes in the country of destination.
How do I check the status of an order?
You can either log into My account located on sterlingseal.com or call your Sterling Seal & Supply Representative for help with order-related matters.
How do I return a product or make a claim?
If a product needs to be returned, contact your Sterling Seal & Supply Representative for instructions. Sterling Seal & Supply will not accept any unauthorized returns. If you receive a shipment that has visible damage, please contact your freight forwarder or carrier immediately. In the event the forwarder or carrier wishes to inspect the shipment, materials must be made available to the Sterling Seal & Supply Representative for assistance. For concealed damage, (damaged items with no visible packaging damage) please contact your Sterling Seal & Supply Representative for assistance immediately.
IMPORTING AND EXPORTING
Do you accept payment in foreign currencies?
No. Payments must be made in U.S. dollars. If payment is made by credit card, payment currency conversion rates are determined by the issuing bank. Sterling Seal & Supply will bill the exact invoice amount in U.S. dollars to the credit card.
Can I use the Internet to place an export order?
Yes. Sterling Seal products can be ordered on this website. sterlingseal.com is available 24 hours a day, 7 days a week. You can Create an Account online now.
What countries to you export too?
We export to virtually every country around the world (except those prohibited under United States law). We have dedicated export service team located in at our Company Headquarters in Neptune, New Jersey to take care of your export needs. We help you through the entire process step by step, with product selection, shipping, delivery, and export documentation.
Can all items be exported?
Not all items in the Sterling Seal & Supply Catalog can be exported. Some supplier agreements prohibit us from selling in selected markets; we will not export to those particular markets. If a supplier has not provided updated international trade data for certain products, we cannot export those items either. Sterling Seal & Supply strives to work with suppliers to ensure we can export as many items as possible.
What are export shipping terms and conditions?
All Sterling Seal & Supply export orders are shipped under INCOTERMS® 2020 rules as defined by the International Chamber of Commerce. Unless otherwise stated and agreed, default shipping term is FCA Sterling Seal & Supply shipping location, excluding export customs clearance.
What INCOTERMS can I use?
Most common INCOTERMS® 2020 rules used by Sterling Seal 7 Supply customers are EXW, FCA, CPT and DAP. EXW or ExWorks - risk transfers from Sterling Seal & Supply to the customer when the goods are at the disposal of the buyer at a Sterling Seal & Supply shipping location. FCA or Free Carrier - risk transfers from Sterling Seal & Supply to the customer when the goods have been delivered to the customer's freight forwarder/carrier at a named place in the shipping country. CPT or Carriage Paid - risk transfers from Sterling Seal & Supply to the customer when the goods have been delivered to the fist carrier. Sterling Seal & Supply pays the cost of main carriage to the named place at destination. DAP or Delivered At Place - risk transfers from Sterling Seal & Supply to the customer when the goods are placed at the disposal of the customer at their named location in destination country (excluding unloading).
What freight options do you offer?
You may choose to use your designated freight forwarder for shipment and delivery, or you may ask us to select a carrier based on your needs. We can ship your order Express Courier door-to-door (including: FedEx International Priority and Economy, DHL Worldwide Express, UPS International Express and USPS Parcel Post or Priority Service (available only to APO/FPO and U.S. territories), air freight or ocean (LCL and FCL). We will provide you with estimated freight costs, transit time and costs of any special documentation and handling fees.
What is the difference between shipping via "Freight Forwarder" or "Ship Direct - Package Delivery Service"?
A freight forwarder is an agent who acts on your behalf to provide transportation and logistics service. Freight Forwarders arrange transportation, freight, delivery, international documentation preparation, cargo insurance and related services. You may choose to use the method "Ship Direct - Package Delivery Service" (via a Courier). In this case, an integrated transportation service provider is contracted by the seller (Sterling Seal & Supply) to handle shipping and delivery to you. Some of the major delivery service providers Sterling Seal & Supply primarily uses are FEDEX, and UPS. We can also ship collect to your account number. These services are subject to weight/dimension restrictions and hazardous material restrictions.
How are freight and delivery charges determined?
Charges for air/ocean freight and courier can vary widely depending on the route, availability of the space, weights, and volume and documentation requirements. If the order is over $1500, standard ground freight to a U.S. freight forwarder or other continental United States location is prepaid by Sterling Seal & Supply.
How are duties determined and paid?
The importer of record (customer) is responsible for payment of duty and taxes and meeting all import requirements. Import duties and taxes are determined by the government of the import country.
Are other import-related fees charged?
Import fees vary from country to country. Contact your local customs broker for specific details. If you need assistance to understand import charges or how to select a freight forwarder, please contact your Sterling Seal & Supply Representative. Toll free 800-631-5580 Hours of Operation: 8 AM to 5 PM EST.
Can you provide quotes for actual packing weights and dimension weights?
We can provide you with estimated shipping weights and dimensions; however, we cannot provide actual weights and dimensions until an order is ready for shipping.
Can my United States based business account ship an order to an international location?
Export services are to serve the needs of international locations. We will set up a special export shipping account for you to ensure that all legal and customer requirements are properly satisfied. For assistance in setting up an export account, contact your Sterling Seal & Supply Representative. Export shipments are subject to special pricing, terms, and conditions.
How do I obtain an open line of credit?
Contact your Sterling Seal & Supply Representative for a Business Account & Credit Application. Please submit the application with your company's address, banking information, Dun & Bradstreet number, and credit references.
PARTNERSHIPS
Can I become a resale partner?
We have many resellers throughout the world. We are currently seeking to build quality relationships with new partners. Please contact to see if what you will need to qualify.
Do you offer any special pricing or discounts?
We periodically have special promotions from which you can receive special prices. Special promotions are available online, in which case you will automatically receive promotional prices when ordering online. For other special pricing and discounts contact your Sterling Seal & Supply Representative. Your customer specific pricing is also available online—please allow 48 hours after you Create an Account online to receive your customer-specific pricing.
How do I obtain an open line of credit?
You can click here to download the Business Account & Credit Application or contact your Sterling Seal & Supply Representative for assistance. Please submit the application with your company's address, banking information, Dun & Bradstreet number, and credit references.
What are the payment terms?
Payment terms are prepayment or open account billing (net 10 days, pre-qualification is required for longer)
What forms of payment do you accept?
We accept wire transfers, letters of credit, major credit cards (Visa, Master Card and American Express), and bank drafts. Prior to submitting a letter of credit, or wire transfers, you must contact your Sterling Seal & Supply Representative for instructions. Failure to do so may result in additional fees and delays.